Symantec antivirus not updating from server

Solution: This hot fix ensures that the Office Scan client program automatically limits users that do not have administrator privileges to read-only access to the Office Scan client program directory when the security setting is switched to "High".(325250,324009 EN_Hotfix_3019, JP_Hotfix_1902) Issue: Office Scan servers do not send out an SQL Database Unavailable Alert when the SQL connection fails.(312801 EN_Hotfix_1635) Issue: Before an Office Scan agent runs an on-demand scan, it first checks the on-demand scan cache for files to exclude from the scan to reduce scanning time.Sometimes, on-demand scans take a long time to complete because some files may be scanned redundantly when the on-demand scan cache does not work properly.Back to top Enhancements Platform and Browser Support Early Launch Anti-Malware Protection Office Scan supports the Early Launch Anti-Malware (ELAM) feature as part of the Secure Boot standard to provide boot time protection on endpoints.

Installation/Uninstallation This Critical Patch installation package automatically rolls back the Office Scan server to its previous configuration if there are problems during installation If you encounter problems after installation, do a manual rollback.

Solution: This hot fix updates the Office Scan server and agent files to resolve this issue.

(331140 EN_Hotfix_4204) Issue: Scheduled Update is not performed on an Office Scan agent that is not connected to an Office Scan server during startup.

December 2015 Trend Micro™ Office Scan™ Version 11.0 Service Pack 1 Critical Patch This readme file is current as of the date above.

However, all customers are advised to check Trend Micro's website for documentation updates at

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